Privacy Policy

Your privacy is our priority, and we take every measure to protect it. Please read on to learn more about how we respect your privacy and secure your data when you interact with us.

Effective Date: 27 June 2025

At Stone Solutions Sydney , we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or engage with our services. Please read this policy carefully to understand how your information is handled.

Information We Collect

We may collect the following types of information:

Personal Information : Includes your name, email address, phone number, and any other details you voluntarily provide through contact forms, enquiries, or when requesting a quote.
Non-Personal Information : Includes technical data such as IP address, browser type, and device information. This is used to improve your experience on our website and optimise service delivery.

How We Use Your Information

We use your information to:

Provide Services : To deliver project-related services, respond to enquiries, and process requests.
Communication : To keep you informed about your projects and respond to any questions or concerns.
Marketing (with consent) : To share updates, promotions, or information about our services.
Website Improvement : To analyse user behaviour and enhance our website performance.

Data Sharing

We may share your data with:

Internal team members directly involved in your project.
Trusted third-party service providers who assist in project delivery (e.g., software providers, logistics).
Legal authorities, if required by law.

Data Security

We use industry-standard measures to safeguard your personal information against unauthorised access, loss, or misuse.

Cookies

We use cookies and similar technologies to enhance your browsing experience. You can manage or disable cookies via your browser settings.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

Your Rights and Choices

You may:

Request access to or correction of your personal data.
Withdraw consent for marketing communications.
Manage cookie preferences via your browser.

To make such requests, contact us using the details below.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy, please get in touch:

Stone Solutions Sydney 138 Beaconsfield Street Revesby, NSW, 2212 Email: quotes@sydneystonesolutions.com.au Phone: 02 8739 4360

FREQUENTLY ASKED QUESTIONS

QUESTIONS ABOUT OUR STONE SOLUTIONS?

From selecting the perfect stone to understanding how we work, here are quick answers to the questions we get asked most.

SPEAK WITH OUR TEAM

Yes, natural stone is porous and requires sealing to protect it from stains and moisture absorption.

Engineered stone is more stain-resistant than natural stone, but it can still stain if exposed to harsh chemicals or prolonged spills.

Yes, overlay stone can be curved, but it depends on the material and the radius of the curve. Custom fabrication may be required.

Yes, sinks can be custom-made from both natural and engineered stone, providing a seamless and elegant look.

Natural stone itself typically doesn’t come with a warranty, but our workmanship and installation services may include one.

Yes, porcelain generally requires a stable substrate for support, especially in larger applications to prevent cracking.

Yes, you can undermount your sink with overlay stone, but proper support and sealing are essential to ensure durability.

Yes, for a proper overlay installation, your sink and cooktop will need to be disconnected and reinstalled after the stone is fitted. We offer comprehensive services including sink and cooktop disconnection and reconnection for overlay stone installations.

Yes, we have a showroom where you can view our range of stone materials and discuss your project with our team.

Yes, we can work with stone from other suppliers, but we recommend discussing the material with us to ensure it’s suitable for your project

Yes, natural stone can be re-polished or re-honed to restore its finish, depending on the type of stone and its condition.

Engineered stone can be re-polished, but it’s more difficult than natural stone and may require special techniques.

Yes, we offer repair services for both natural and engineered stone, including chips, cracks, and surface refinishing.

Yes, we provide stone wall cladding services for both interior and exterior applications, creating stunning design features.

Most stone slabs are not 40 mm thick; we fabricate and laminate them to achieve that thickness.

Sealers provide protection for stone, but Tuff Skin contact wrapping offers an additional layer of physical protection that is more durable in high-traffic or spill-prone areas.